Resources/FAQs

Before using your gas fireplace for the first time, ensure it’s properly installed and free from debris. Expect a “burn-off” period for the initial few hours, where you may detect a slight odor. This is normal for new gas products.

A “burn-off” smell is common for the first few hours when using a new gas fireplace or stove. It happens as the unit’s surface coating adjusts to heat. If the smell persists or you suspect a gas leak, turn off the gas valve immediately and contact us or your gas company.

We recommend inspecting your gas fireplace or stove annually to check for wear, leaks, or malfunctions. Regular inspections can help prevent costly repairs and ensure your safety.

No, we do not provide chimney cleaning or sweeping services. However, we can recommend trusted professionals who specialize in these tasks to help ensure the safety and efficiency of your fireplace.

Unusual smells or sounds can indicate a problem. Turn off the fireplace, shut off the gas valve, and contact us for an appointment. If you believe it’s a gas leak, contact your gas company immediately for assistance.

Yes, many gas fireplaces and stoves can operate during a power outage since they do not rely on electricity for basic functionality. Check your model specifications or contact us with any questions about your unit.

Yes, with the proper materials and heat-resistant paint, you can refresh the exterior of your gas unit. Always consult your model’s manual or contact our team for product-specific recommendations.

Routine care includes keeping the surface clean, checking venting systems, and scheduling an annual inspection. Always follow your manufacturer’s guidelines, and reach out to us with any questions.

No, it is generally not recommended to leave a fireplace burning unattended, especially overnight. Accidental fires can spread quickly, and gas fireplaces also pose risks if left unmonitored.

A chimney sweep should inspect and clean your fireplace annually. Regular ash removal is also important. Wait at least 12 hours after a fire is out before removing ashes. Dispose of ashes in a metal container and store them away from combustibles for a few days in case of any lingering embers.

Use seasoned, dry wood that has been aged for at least six months. Avoid burning softwoods excessively, as they can cause creosote build-up. Do not burn treated wood, construction scraps, or garbage, as they can release harmful toxins.

If you smell smoke when your fireplace is in use, it could indicate a problem with the chimney or the fire itself. Extinguish the fire immediately and have the chimney inspected by a professional.

Creosote is a flammable substance that forms when wood doesn’t burn completely. It can build up in your chimney and significantly increase the risk of a chimney fire.

Yes, you can burn artificial logs in a fireplace, but always follow the manufacturer’s instructions for safe use. 

Look for signs of damage like cracked flue tiles, missing chimney caps, or tilting chimneys. Schedule an inspection with a professional if you notice any issues. 

We recommend two Chimney Sweeps

Basic Chimney – 225-929-9973

Guy’s Chimney Sweep – 225-773-3970

Vented fireplaces require a chimney or flue to vent exhaust gases, while vent-free fireplaces are designed to burn without a chimney, but they may produce carbon monoxide.

Layer your fire with paper, kindling, and then larger logs. Use a fireplace screen to contain sparks and embers. Always keep a fire extinguisher nearby and never leave a fire unattended.